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CONTACT US

Liphook Village Surgery
The Square, Liphook,
Hampshire, GU30 7AQ

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t: 01428 728270
f: 01428 728271

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OPENING HOURS
Monday:08:00 – 18:30
Tuesday:08:00 – 18:30
Wednesday:08:00 – 18:30
Thursday:08:00 – 18:30
Friday:08:00 – 18:30


Additional late clinics are available outside of the times listed above, click here for more information.

OUT OF HOURS
If we are closed, please contact our out of hours service via 111

MEDICAL ADVICE
If you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)

INFORMATION DOWNLOAD
Directory of Activities and Services for Older People in East Hampshire 2016

PATIENT INVOLVEMENT

Since early 2008, Liphook Village Surgery has sought to involve its patients in developing its services to suit the needs and wishes of its patients as well as providing a forum for discussion about issues facing the surgery. This patient led voluntary group is called the Patient Participation Group (PPG) and it has met approximately every 6 weeks since its inception in 2008.

Since 2011, we have tried to increase the representativeness of our volunteers and reach out to all groups of patients. We created a Virtual PPG which is kept informed of discussions and developments via email rather than attending meetings at the surgery. They receive copies of any minutes and documentation along with instructions on how to comment if they wish to raise anything.


PATIENT PARTICIPATION GROUP (PPG)

The PPG has been instrumental in establishing a Carers Group. A team of volunteers, who have often been carers themselves, hold an informal gathering with coffee twice a month. They meet, talk to and listen to others who are carers for loved ones but whom, in turn, are in need of a bit of support. The volunteers are able to share the experiences of others and to help them face the challenges being a carer can present or to signpost them to appropriate support organisations. The Carers Group meet on the first Wednesday of the month at the Millennium Centre 10 am to 12 noon.

Each year the PPG conduct a survey of our patients looking at the quality of services provided and also to seek direction on issues and topics that patients wish the PPG to raise and work on during the year ahead. The results from this survey are published and an annual report by the PPG is then produced outlining what they will be working on for the next year.

You can download a copy of our reports and survey results by selecting articles from the following list:

PPG Annual Report 2016
PPG Annual Report 2015
PPG Standard Reporting Template 2015
PPG Annual Report 2014
PPG Annual Report 2013
PPG Survey 2012-13
PPG Annual Report 2012
PPG Survey 2011-12
PPG Constitution 2013
PPG Newsletter July 2014


HOW TO JOIN OUR PPG

If you are interested in joining either the PPG or Virtual PPG, then please contact the Practice Manager, Emily Spalding at emily.spalding@nhs.net or call the surgery on 01428 728270.


PATIENT FEEDBACK

As part of our commitment to monitor and improve our services, we are grateful for feedback from our patients. We have called this the Friends and Family Survey. If you are interested in giving us feedback, click here to download a copy of the survey.

Patient Feedback – Friends and Family Survey