|Monday:||08:00 – 18:30|
|Tuesday:||08:00 – 19:30|
|Wednesday:||08:00 – 18:30|
|Thursday:||08:00 – 18:30|
|Friday:||08:00 – 18:30|
OUT OF HOURSIf we are closed, please contact our out of hours service via 111
MEDICAL ADVICEIf you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)
INFORMATION DOWNLOADDirectory of Activities and Services for Older People in East Hampshire 2016
If you have a question or would like to send us a message then please complete the form below and we will get back to you.
Please do not send anything urgent by email as it may take us up to 48 hours to respond. If you need to contact us urgently, please telephone the main switchboard during our opening hours or telephone 111 if we are closed. For requests for medication please click here. Please note we do not offer consultations by email.
HOW TO REGISTER:
If you would like to register to become a patient of Liphook Village surgery please click here.
CHANGE OF DETAILS:
If any of your contact details, including name, address, contact details such as mobile or email address, or next of kin details please click here.
WE ARE LISTENING:
If you would like to log a complaint or have a suggestion on how we can improve our service please click here.
We try to provide the best possible care for our patients. However, in the event that you are dissatisfied with our service, we would welcome the opportunity to investigate and put things right for you. Sometimes you may have an idea on how we could improve our service and we would be delighted if you would share this with us.
We operate an in-house complaints procedure to deal with any complaints or concerns, alternatively if you do not wish to come to us direct you may contact the NHS Commissioning Board, please see our leaflet for full details:
Patients Complaints Procedure Leaflet
Your complaint should be addressed to our Complaints Manager, who will ensure that it is investigated thoroughly and as speedily as possible. We aim to report back to you within two weeks, although in some difficult cases, more time may be required and we will let you know if that is the case.
Alternatively, you can raise complaints about a GP, dentist, pharmacy, optician, or GP services (but not Out of Hours) with the NHS England: on 0300 311 2233 or by email firstname.lastname@example.org
The Clinical Commissioning Group (CCG) can manage complaints relating to provider organisation, such as Acute hospital, ambulance service or community service, and commissioning decision. Alternatively you can raise a complaint with the provider of the service directly. If you do wish the CCG to manage your complaint then please contact the CCG via the following email address SEHCCG.Complaints@nhs.net or FGCCG.Complaints@nhs.net. More details can also be found on the CCG website at www.southeasternhampshireccg.nhs.uk or www.farehamandgosportccg.nhs.uk as to what areas they deal with.
If you require help in raising a complaint the NHS complaints advocacy service has now changed to Hampshire Advocacy. Their advocates can support you with:
• Advice, information and guidance to help you decide which option to take
• Making the complaint yourself
• Making decisions about how to proceed once responses have been received
• Attending meetings and preparing correspondence if you are unable to do this yourself and there is no-one else that can help you
They can provide more in-depth support if:
• Your complaint involves more than one NHS organisation
• The complaint requires a referral to the Ombudsman
• You have difficulties in dealing with the complaint yourself (either physically, emotionally or intellectually) and you have no-one else to help you with this
Telephone 02380 776657
Fax 02380 770629
You can also obtain advice from your local Citizens Advice Bureaux (CAB). Their service is free and independent of the NHS.
If you still remain dissatisfied following an investigation you do have the right to take your complaint to the Health Service Ombudsman and they can be contact by telephone on 0345 015 4033. See www.ombudsman.org.uk for more information.