|Monday:||08:00 – 18:30|
|Tuesday:||08:00 – 19:30|
|Wednesday:||08:00 – 18:30|
|Thursday:||08:00 – 18:30|
|Friday:||08:00 – 18:30|
OUT OF HOURSIf we are closed, please contact our out of hours service via 111
MEDICAL ADVICEIf you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)
INFORMATION DOWNLOADDirectory of Activities and Services for Older People in East Hampshire 2016
COMPLAINTS AND SUGGESTIONS
Whilst we always try to provide an efficient, clinically robust and patient-friendly service to you,
we know that sometimes we get it wrong. If you feel we have not handled your clinical care well,
or have done something you don’t agree with or understand, then please let us know so that we
can try to rectify it, perhaps look at ways we can improve things or to allow us to avoid making
the same mistakes again.
We welcome discussions about what we have not done to your satisfaction as it allows us an opportunity to learn and improve.
So, if you are unhappy, the following are steps you can take:
1. FIRSTLY WRITE OR EMAIL JANE MAY, OUR PRACTICE MANAGER, AT:
Liphook Village Surgery
We will confirm in writing that we’ve received your complaint and will always conduct a full investigation. You may want to have a telephone conversation to clarify the situation, and we will if you want arrange a face to face meeting with one of the Partners and the Practice Manager to resolve the matter. If there are reasons why you would rather not speak to a particular Partner, you should make this clear.
We will then confirm by letter the outcome of our investigations and ask if you feel this matter has been dealt with to your satisfaction.
2. IF YOU STILL FEEL THE MATTER HAS NOT BEEN FULLY RESOLVED, OR THE MATTER IS OF A
SERIOUS ENOUGH NATURE, YOU SHOULD WRITE TO:
NHS Commissioning Board
PO Box 16738
t: 0300 311 2233
3. SHOULD YOU STILL FEEL THE MATTER NEEDS TO BE CONSIDERED FURTHER, YOU MAY
WISH TO CONTACT THE PARLIAMENTARY AND HEALTH OMBUDSMAN AT THE FOLLOWING
Parliamentary & Health Service Ombudsman