|Monday:||08:00 – 18:30|
|Tuesday:||08:00 – 19:30|
|Wednesday:||08:00 – 18:30|
|Thursday:||08:00 – 18:30|
|Friday:||08:00 – 18:30|
OUT OF HOURSIf we are closed, please contact our out of hours service via 111
MEDICAL ADVICEIf you need medical advice at any time (but it’s not an emergency) dial 111 from any landline or mobile (all calls are free)
INFORMATION DOWNLOADDirectory of Activities and Services for Older People in East Hampshire 2016
APPOINTMENTSDaily clinics and triage clinics
Our GPs are in clinic daily, Monday to Friday, but excluding Bank Holidays. We operate a system called Direct to your Doctor. This means that a patient telephones the surgery to book an appointment for a telephone call with their GP. Their GP (or duty GP in the event of absence) will return the telephone call and discuss how they can help the patient, whether the patient needs to come into the surgery and if so what time would be convenient, if care is urgent or planned, and agree a management plan for the patient. Reception may ask the patient the reason for the telephone appointment in order that the GP may correctly assess how urgently they need to speak to the patient.
For patients who find it more difficult to attend the surgery during normal opening hours, we offer evening and early morning clinics at Liphook and Petersfield as well as clinics on Saturday at Petersfield. Click here for appointment times.
We also have daily clinics staffed by our team of nurses and healthcare assistants, as well as a daily Rapid Access Clinics (staffed by nurse practitioners) for patients who need urgent medical attention.
|GP clinic:||08:30 – 17:30|
|GP early clinic:||07:00 – 08:00|
|GP late clinic:||18:30 - 19:30|
|Nurses clinic:||Daily clinics starting at 09:00|
|HCA clinic:||Daily clinics starting at 08:30|
|Rapid Access clinic:||Daily clinics starting at 09:00|
As part of Direct to your Doctor, some patients may prefer to seek treatment by discussing over the telephone. If their GP feels an examination is necessary then this will be arranged with the GP or a member of the clinical team at the surgery, otherwise the GP will be happy to manage a patient by telephone consultation.
Each morning and afternoon one GP acts as Duty Doctor. This means that they take responsibility for any urgent medical attention needed for a patient where their own GP is not in clinic or if their own GP is unable to safely take on care of any more patients that day./p>
Patients can make an appointment by telephoning our reception team, by calling into the surgery or booking appointments online using Patient.co.uk.
To use our online appointment booking system, patients will need to register by completing the form below and presenting it to our reception team with some form of photo identification. Patients may also collect a blank form from the reception team when passing.
Click here to download the Patient.co.uk application form.
What is Patient Access?
You can now access our GP services at home, work or on the move – wherever you can connect to the internet. What’s more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. Patient Access is also available on a mobile app which is free for iOS and Android users. If you register with Patient Access the following facilities are available to you:
• Booking, view, amend, cancel and print telephone appointments
• Order, view and print a list of their repeat prescriptions
• View allergies, adverse reactions and medications
• Access to detailed coded medical record
It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘summary care record’ version currently available online). There are circumstances where a GP may believe it is not in the best interests of the patient to share all information in the record, for example where it could cause harm to their physical or mental health. Before access to your Detailed Coded Record is granted, your medical records will be fully checked by a clinician. It may therefore take 14 days from submitting your application for this access to be granted.
Is my information secure?
All information that is sent to the surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.
A registration letter will be created at reception for you which will include a PIN number, practice ID, Access ID and your NHS number. All of these details will be needed to create your patient access account.
To complete the registration process you will then need to visit the Patient Access website.
Patient access FAQs
To learn more about Patient Access or to apply please see the below:
Annual reviews and on-going support is available from our nursing team. Whilst you will be invited for an annual review if you have asthma, on a day to day basis you will need to manage your condition and contact the nurse or doctor if you experience difficulties.
As part of the NHS public health campaign, appointments for immunisation are offered to babies and children. These are run several times each week by the nursing team.
The nursing team perform cervical smears and patients are recalled via the national cervical screening recall programme. You will receive an invitation for a smear test and if you wish to opt out of this programme then please write to the Practice Manager.
Patients with COPD will be offered an annual review which may include a spirometry test. On an on-going basis, you will need to manage your condition and support is available from the nursing team or GP if you need it.
Patients with Diabetes will be offered an annual review with our diabetes nurse specialist. On-going monitoring tends to be led by the nursing team but if you have any concerns you should discuss them with your GP.
Our nursing team is able to perform ECG’s. You will need to be referred by your GP for this procedure.
We offer a number of different options for family planning, including the insertion and removal of coils or implants. We are also able to test for chlamydia or refer patients on to sexual health clinics. Patients can access local sexual health clinics (called genitourinary medicine (GUM) clinics directly, without seeing a GP first. For information about your nearest clinic, please search www.nhs.uk or contact our reception team.
As part of the national programme for early detection of any medical problems in apparently healthy individuals, we perform health checks to patients who are aged between 40 and 75. Patients are invited to attend a health check with our nursing team every 5 years. In addition to this, you may come to see the nursing team for dietary advice at any time.
Patients with hypertension are regularly monitored to ensure their condition is being well managed. In addition to this, we are able to monitor blood pressure over 24 hours if clinical staff feels this is appropriate.
We have a team of midwives who run clinics twice weekly at Liphook Village Surgery. If you are pregnant and wish to make your initial appointment with one of the midwives, please contact our reception team. You should plan to see the midwife for your first appointment around the 9th week of your pregnancy. This first appointment is an hour long and called a booking in appointment. The midwife will advise the frequency of antenatal appointments.
We perform a small number of procedures at the surgery. Your GP will identify if a procedure can be performed at the surgery and you will be contacted when our next minor surgery clinic is due to book in. Subsequent management, for example dressings and removal of sutures, will also take place in the surgery.
italk is a free support programme for anxiety depression and stress for anyone aged 16 or over. This service can be accessed remotely using computerised cognitive behaviour therapy, through group work, or individual support. You do not need to be referred by your GP although they may do so.
For more information about the full range of treatments italk can offer visit their website 222.italk.org.uk or telephone 023 8038 3920.
At the surgery we are able to provide a gluing and steri-strip service for minor injuries sustained in the previous 48 hours. People utilising this service need not be registered as a permanent patient. Alternatively there are minor injury units at Haslemere District Hospital and Petersfield Community Hospital.
We offer daily nursing clinics for suture removal, dressings, ear syringing, injections and so on.
We offer daily phlebotomy services at the surgery. Some blood tests will be requested or authorised by the GP, whilst other tests, for example managing those patients taking warfarin, will be requested by the individual patient themselves. Due to the volume of tests we perform daily, individual patients are responsible for contacting the surgery for the results of their blood tests and we do not release these results to family members unless with the expressed written consent of the patient.
Our nursing team is able to offer travel advice and carry out the necessary immunisation to ensure your health remains protected whilst you are abroad. Much of this work is not supported by the NHS as it extends outside the UK and so you may incur a fee for consultations or vaccinations. The nursing team will advise you of any costs.
We are a licensed Yellow Fever Vaccination Centre. This work is not supported by the NHS as it extends outside the UK and so you will incur a fee for consultations and vaccination. The nursing team run this service and will be able to advise you of any costs.